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Special Needs / Passenger Assistance

Travelling With An Infant

Important information for passengers travelling with infants on Air North flights is listed in our dedicated "Travelling with an Infant" FAQ section. To ensure a smooth flight with us for both you and your infant, please refer to this section of the website before checking-in.

If you have any further questions not covered in the FAQ section, contact our reservations team at (867) 668.2228 or toll free in North America 1.800.661.0407.

Unaccompanied Minors (UMs)

Air North, Yukon's Airline welcomes unaccompanied minors as passengers on all flights. An unaccompanied minor (UM) is considered to be a child who is at least 5 years of age, but has not had their 12th birthday, and is travelling without the supervision of an adult.

Everything you need to know with regards to the reservation, information and identification requirements of booking a flight for an unaccompanied minor is listed in our dedicated "Unaccompanied Minors (UMs)" FAQ section. To ensure a safe and happy flight for any unaccompanied minor, please refer to this section of the website before checking-in.

If you have any further questions not covered in the FAQ section, contact reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1.

Passengers With Disabilities

Air North welcomes special needs passengers onboard. Please let us know in advance of any special requirements you may have, so that we can be prepared to accommodate your needs including mobility aids and service animals for the visually impaired.

Please check with reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1.

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Expectant Mothers

Expectant mothers are welcome on all Air North flights up to the end of their 36th week of pregnancy. If over the 36th week of pregnancy, a medical certificate is required from the passenger's doctor stating the number of weeks and that the passenger is fit for travel. An original certificate must be presented at time of check-in and have the signature of the physician and date of signing.

If date of departure is prior to the 36th week period and the return flight is after the 36th week a doctor endorsed medical certificate will be required for return travel.

Medications On Board

Passengers must bring any required medication with them. Airline personnel are not permitted to administer or give out any type of medication. For more information on travelling with medication and medical equipment, please visit the Canadian Air Transport Security Authority website.

Oxygen Apparatus On Board

Portable oxygen concentrator (or POC) is a portable device used to provide oxygen therapy to patients at substantially higher oxygen concentrations than the levels of ambient air. It is very similar to a home oxygen concentrator, but is smaller in size and more mobile. The POC makes it easy for patients to travel freely; they are small enough to fit in a car and most of the major concentrators are now FAA approved.

Acceptance for Check-in
A label indicating the POC is approved for use on an aircraft must be attached. The following list of POC's are permitted on Air North aircraft:

  • AirSep Focus
  • AirSep LifeStyle* (If equipped with sticker: "RTCA/DO-160" Section 21 Category M Compliant)
  • AirSep FreeStyle
  • Delphi RS-00400 (EVO Central Air)
  • DeVilbiss iGo *
  • Inogen One
  • Inogen One G2
  • International Biophysics Corporation's LifeChoice
  • Invacare Solo 2
  • Invacare XPO2
  • Oxlife Independence
  • Respironics EverGo
  • Respironics SimplyGo
  • SeQual Eclipse*

POCs and their supplemental batteries are permitted in addition to your carry-on baggage allowance.

Review the user's manual for the specific POC you will be using to determine its exact battery capacity based on your oxygen flow rate (liters per minute or LPM).

Extra batteries must be placed in carry-on baggage and must be packaged in a manner that protects them from short circuits and physical damage, e.g.:

  • exposed terminals can be taped over,
  • each individual battery can be in a protective pouch or separate plastic bag, or batteries can be in their original retail packaging.

You are fully responsible for your POC and batteries and must carry enough battery power for 1.5 times your total travel time, per your personal oxygen requirements. Please take the following into consideration:

  • Time in airports before and after your flight, and between connections
  • Time in the air
  • Unexpected delays

NOTE: Please take in to consideration that a possible higher flow rate (LPM) may be required when cabin altitude of approximately 8,000 feet above sea level is reached during cruising altitude.

Documentation

When travelling with a POC, the passenger must be in possession of a completed POC Form at all times.  This form is to be completed by the passenger's physician and presented to the Passenger Service Agent at time of check-in, as well as to the Flight Attendant upon boarding. The POC Form must state the following:

  • Define which portion or all of the flight oxygen is medically required (taxi, take-off, cruise and landing).
  • The user has the ability to see, hear and understand the device's cautions and warnings and that they are able to respond accordingly without assistance. If not, the user must travel with a companion who is capable of performing these functions on their behalf.
  • The maximum flow rate corresponds to the pressure in the cabin under normal operating conditions. Cabins are pressurized to an altitude of approximately 8,000 feet.

For further information please contact reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1 to make arrangements.

Passengers With Wheelchairs

Air North takes great care in assisting our passengers with mobility limitations. Pre-boarding and deplaning assistance is provided when required. Please contact reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1 to make arrangements.


Wheelchair Boeing 737 Hawker Siddeley 748
Cabin Storage No No
Batteries Permitted Wet cell (lead acid), gel cell.^ Wet cell (lead acid), gel cell.
  ^ The battery must be encased, protected against short circuits, secured upright with absorbent material and labeled properly with warning labels.

Note: Passengers should advise an Air North reservations agent that you will be travelling with a wheelchair, at time of booking.

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