Special Needs / Passenger Assistance
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Travelling With An Infant
Important information for passengers travelling with infants on Air North flights is listed in our dedicated "Travelling with an Infant" FAQ section. To ensure a smooth flight with us for both you and your infant, please refer to this section of the website before checking-in.
If you have any further questions not covered in the FAQ section, contact our reservations team at (867) 668.2228 or toll free in North America 1.800.661.0407.
Unaccompanied Minors (UMs)
Air North, Yukon's Airline welcomes unaccompanied minors as passengers on all flights. An unaccompanied minor (UM) is considered to be a child who is at least 5 years of age, but has not had their 12th birthday, and is travelling without the supervision of an adult.
Everything you need to know with regards to the reservation, information and identification requirements of booking a flight for an unaccompanied minor is listed in our dedicated "Unaccompanied Minors (UMs)" FAQ section. To ensure a safe and happy flight for any unaccompanied minor, please refer to this section of the website before checking-in.
If you have any further questions not covered in the FAQ section, contact reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1.
Passengers With Disabilities
Air North welcomes special needs passengers onboard. Please let us know in advance of any special requirements you may have, so that we can be prepared to accommodate your needs including mobility aids and service animals for the visually impaired.
Please check with reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1.
Expectant Mothers
Expectant mothers are welcome on all Air North flights up to the end of their 36th week of pregnancy. If over the 36th week of pregnancy, a medical certificate is required from the passenger's doctor stating the number of weeks and that the passenger is fit for travel. An original certificate must be presented at time of check-in and have the signature of the physician and date of signing.
If date of departure is prior to the 36th week period and the return flight is after the 36th week a doctor endorsed medical certificate will be required for return travel.
Medications On Board
Passengers must bring any required medication with them. Airline personnel are not permitted to administer or give out any type of medication. For more information on travelling with medication and medical equipment, please visit the Canadian Air Transport Security Authority website.
Oxygen Apparatus On Board
Air North will permit passenger supplied, government-approved oxygen apparatus on board with prior arrangement. Please contact reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1 to make arrangements.
Passengers With Wheelchairs
Air North takes great care in assisting our passengers with mobility limitations. Pre-boarding and deplaning assistance is provided when required. Please contact reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1 to make arrangements.
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| Wheelchair |
Boeing 737-200 |
Hawker Siddeley 748 |
| Cabin Storage |
Yes* |
No |
| Batteries Permitted |
Wet cell (lead acid), gel cell.^ |
Wet cell (lead acid), gel cell. |
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* Boeing 737-200 closet capacity is limited to 1 wheelchair on a first come, first served basis.
^ The battery must be encased, protected against short circuits, secured upright with absorbent material and labeled properly with warning labels. |
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Note: Passengers should advise an Air North reservations agent that you will be travelling with a wheelchair, at time of booking.
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