Checking In

Making sure you’re ready to fly

For the latest information about on-board mask and vaccination requirements, as well as our current check-in and boarding procedures, please visit our Care First and COVID-19 Information Hub.

Online Check-in Form

Available 24 hours prior to scheduled departure time until one hour prior to departure.

Layout Anchor
Identification Policy

Before you leave for the airport, there are a few things to keep in mind: all travellers aged 18 or older flying within Canada are required by the Government of Canada to present identification at check-in and prior to boarding their flight. Make sure you remember your ID before leaving home!

Please ensure that the name and spelling on your ticket or itinerary match your identification—if they don't, we will have to refuse boarding. Make sure you contact us immediately if your name is misspelt.

We're looking forward to welcoming you on-board your flight!

ID Requirements

For information on what types of identification are accepted for travel within Canada, please visit the Government of Canada’s Pre-boarding identification requirements page. In most cases, a valid Passport would be ideal.

Passenger Requirements
Adults 18 years of age or older One piece of valid government-issued photo ID that includes name, date of birth, and gender – OR – Two pieces of valid government-issued ID without a photo. One of the two pieces must include name, date of birth, and gender. The name listed on both pieces of ID must match.

Some interim or temporary identification, such as the interim B.C. driver's licence that does not have a picture, can not be used as valid identification.

Please call toll free 1.800.661.0407 or 1.867.668.2228 regarding any questions around valid identification for travel.

Infants under two years of age Identification is not required by law, but is recommended. Birth certificate or birth registry are ideal, and photocopies are permitted.
Children travelling with parents or guardians (ages 2 – 12) No identification or other documentation is needed as long as they’re travelling with parents or guardians.
Unaccompanied Minors (ages 5 – 12) Identification is required. Please visit our Special Travel Requirements and Passenger Assistance page for details about Unaccompanied Minors.
Children travelling alone (ages 12 – 17) While ID is not required under the law for children between the ages of 12 and 17, they may be refused boarding if they appear under 12 and don’t have proof of age, or appear 18 years of age or older. As such, we recommend travelling with a birth certificate or non-government ID (e.g., a student card or health care card) that includes date of birth.
Layout Anchor
Airport Information

Complete details are included below for the major airports we serve.

Unsure of what you can bring in your carry-on? Please consult the Canadian Air Transport Security Authority (CATSA) website to find out what can go in your carry-on and checked baggage.

Airports With Security Screening

Passengers must be checked in at least 60 minutes prior to the scheduled departure time. We recommend arriving at the airport 90 minutes prior to your flight’s scheduled departure time to allow ample time to check-in and clear security.

Check-in Counters

Until 2 October, 2022
  • Our check-in counters are located across from entrance 8, in the domestic departures area.
As of 3 October, 2022
  • Our check-in counters will be located across from entrance 4, in the domestic departures area. 

Check-in is available from three hours prior to departure until 45 minutes prior to scheduled departure.

Website

yyc.com

 
Address

Domestic Terminal
6450 Airport Road N.E.
Calgary

Check-in Counters

Our check-in counters are 100–102, located across from door 26 in the domestic departures area. Check-in is available from three hours prior to departure until 45 minutes prior to scheduled departure.

Website

flyeia.com

 
Address

Domestic Terminal
25 Airport Road
Edmonton (Leduc), Alberta

Check-In Counters

Our check-in counters are located immediately across from the departures entranceway. Check-in is available from two hours prior to departure until 45 minutes prior to scheduled departure. Passengers checking in for flights to Dawson City, Mayo, Old Crow or Inuvik may check in up to 30 minutes prior to departure.

Website

yukon.ca/en/driving-and-transportation/whitehorse-airport

 
Address

75 Barkley-Grow Crescent
Whitehorse, Yukon

Check-In Counters

Our check-in counters are numbers 3–6, located near the second entrance from the loading/unloading area. Check-in is available from two hours prior to departure until 45 minutes prior to scheduled departure.

Website

ylw.kelowna.ca

 
Address

Domestic Terminal
#1-5533 Airport Way
Kelowna, British Columbia

Check-In Counters

Our check-in counters are located on level 3 in domestic and international check-in, near the U.S. check-in counters. Check-in is available from two hours prior to departure until 45 minutes prior to scheduled departure.

Website

ottawa-airport.ca


Address

Domestic Terminal
1000 Airport Parkway Private
Ottawa, Ontario

Check-In Counters

Our check-in counters are located in Terminal 1, counters 310–312 (aisle 3).

Website

torontopearson.com

 
Address

Terminal 1
6301 Silver Dart Drive
Mississauga, Ontario

Check-In Counters

Our check-in counters are located in the domestic check-in area on line 12 (next to the last entrance into the domestic terminal via Grant McConachie Way). Check-in is available from three hours prior to departure until 45 minutes prior to scheduled departure.

Website

yvr.ca

 
Address

Domestic Terminal
3211 Grant McConachie Way
Richmond, British Columbia

Check-In Counters

Our check-in counters are numbers 3 and 4. Check-in is available from two hours prior to departure until 45 minutes prior to scheduled departure.

Website

victoriaairport.com

 
Address

Domestic Terminal
1640 Electra Blv
Sidney, British Columbia

Check-In Counters

Our check-in counters are located centrally in the check-in area of the terminal. Check-in is available from three hours prior to departure until 45 minutes prior to scheduled departure.

Website

inf.gov.nt.ca/en/services/airports/yellowknife-airport

 
Address

100 Idaa Road

Yellowknife, NT X1A 3T2

Airports Without Security Screening

Some of the smaller airports we serve do not require security screening. At these airports you must be checked in at least 30 minutes prior to the scheduled departure time (though 45 minutes is recommended). We recommend arriving at the airport 60 minutes prior to the scheduled departure time to allow for a relaxed check-in and boarding process.

This applies to the following airports:

Address

Located 15 km South on the #2 North Klondike Highway.

Dawson City, Yukon

Address

Located 14 km South-East on the #8 Dempster Highway.

Inuvik, Northwest Territories

Address

Located 1.5 nautical miles north of the village

Mayo, Yukon

Address

1 Airport Road 

Old Crow, Yukon

Important Advice
  • If you’re uncertain about whether your flight will receive security screening, we recommend that you use the required times for flights that are screened—check in at least 45 minutes prior to the flight and arrive at the airport 90 minutes prior to the scheduled departure time.
  • At the airport, please have your photo ID ready for the check-in agent, and make yourself familiar with our baggage guidelines. If you have speciality baggage requirements (such as oversize items), we recommend allowing an extra 30 minutes for check-in.
  • All passengers must be present at the gate no less than 15 minutes prior to the scheduled departure time. We may deny boarding to any passenger who are not at the gate before the 15 minute cutoff.