Online Check-In Form
Identification Policy
Air North, Yukon’s Airline, is required by the Government of Canada to verify the identity of all travellers aged 18 and older, including those who appear to be 18 years of age or older. To comply with these regulations, travellers must present valid government-issued identification during check-in and again prior to boarding.
Check Before You Go
Before travelling, please ensure your identification is valid and not expired, and that the name on your ID matches the name on your booking exactly. If the names do not match, we will be required to deny boarding. If you notice a spelling error on your booking, please contact us as soon as possible. We recommend verifying all traveller details carefully after booking.
We're looking forward to welcoming you on your flight!
ID Requirements
We recommend verifying what types of identification are accepted for travel within Canada by visiting this Government of Canada’s pre-boarding identification requirements page, especially if you are not a Canadian resident. In most cases, a valid passport is the most reliable option.
Passenger | Requirements |
|---|---|
Adults |
For residents of other countries, or those who don’t have Canadian identification, any of the travel documents used to enter Canada such as:
In all cases, only original, government-issued documentation are accepted. Scans, printouts, temporary prints or other facsimiles will not be accepted. |
Infants | Identification is not required by law, but is recommended. Birth certificate or birth registry are ideal, and photocopies are permitted only for infants. Infants must be over seven (7) days old to travel. |
Children Travelling With Parents Or Guardians | No identification or other documentation is needed as long as they’re travelling with parents or guardians. |
Unaccompanied Minors | One piece of government issued non-photo ID is required. Please visit our page here for details about Unaccompanied Minors. |
Children Travelling Alone | While ID is not required under the law for children between the ages of 12 and 17, they may be refused boarding if they appear under 12 and don’t have proof of age, or appear 18 years of age or older. As such, we recommend travelling with a birth certificate or non-government ID (e.g., a student card or health care card) that includes their name and date of birth, which must match the details on their booking. |
Airport Information
Complete details are included below for the major airports we serve.
Unsure of what you can bring in your carry-on? Please consult the Canadian Air Transport Security Authority (CATSA) website to find out what can go in your carry-on and checked baggage.
Airports With Security Screening
Travellers must be checked in at least 60 minutes prior to the scheduled departure time. We recommend arriving at the airport 90 minutes prior to your flight’s scheduled departure time to allow ample time to check-in and clear security.
Calgary Internation Airport (YYC)
Location
Domestic Terminal
6450 Airport Road N.E.
Calgary, Alberta
Check-in Counters
Our check-in counters are located across from entrance four (4), in the domestic departures area.
Check-in is available from three (3) hours prior to departure until 45 minutes prior to scheduled departure.
Cargo
dnata World Cargo
Unit 110, 153 Aero Way NE
Calgary, Alberta T2E 6K2
Phone: 587.534.0570
Hours of Operation:
Daily: 5:00 a.m. – 11:00 p.m. (MT)
Pick up and Delivery:
R&L Courier
Phone: 587.893.DROP (3767)
*Courier delivery service is only available upon special request on Saturdays and holidays. Extra charges will be applied.
Edmonton International Airport (YEG)
Location
Domestic Terminal
25 Airport Road
Edmonton (Leduc), Alberta
Check-in Counters
Our check-in counters are 100-102, located across from door 26 in the domestic departures area.
Check-in is available from three (3) hours prior to departure until 45 minutes prior to scheduled departure.
Cargo
EFC Cargo
1759- 35 Ave East, T9E 0V6
Hours of Operation:
Monday to Friday: 8:00 a.m. – 7:00 p.m. MT
Saturdays, Sundays & Holidays: 8:00 a.m. – 4:00 p.m. MT
Pick up and Delivery:
Action Express
Phone: 780.454.9231
Erik Nielsen Whitehorse International Airport (YXY)
Location
75 Barkley-Grow Crescent
Whitehorse, Yukon
Check-in Counters
Our check-in counters are located immediately across from the departures entranceway.
Check-in is available from two and a half (2.5) hours prior to departure until 45 minutes prior to scheduled departure.
Travellers checking in for flights to Dawson City, Mayo, Old Crow or Inuvik may check in up to 30 minutes prior to departure.
Cargo
150 Condor Road
Whitehorse, Yukon Y1A 0M7.
The Air North Cargo office is the last building on your left in the parking area.
Hours of Operation:
Monday – Friday: 7:00 a.m. – 6:00 p.m. (YT)
Saturday: 9:00 a.m. – 3:00 p.m. (YT)
Sunday: Closed
Pick up and Delivery:
Ace Courier
Phone: 867.333.1222
Kelowna International Airport (YLW)
Location
Domestic Terminal
#1-5533 Airport Way
Kelowna, British Columbia
Check-in Counters
Our check-in counters are numbers three (3) – six (6), located near the second entrance from the loading/unloading area.
Check-in is available from three (3) hours prior to departure until 45 minutes prior to scheduled departure.
Cargo
Executive Aviation
4B 5583 Airport Way
Kelowna, BC V1V 1S1
Hours of Operation:
Monday, Tuesday, Wednesday & Friday: 8:00 a.m. – 4:00 p.m. (PT)
Thursday: 8:00 a.m. – 4:30 p.m. (PT)
Pick up and Delivery:
Important notes:
Please do not bring sealed or wrapped cargo. All shipments departing Kelowna must be screened manually, so anything that is wrapped (including gifts) will need to be unwrapped for inspection.
NO DANGEROUS GOODS
Kelowna cargo does not currently accept dangerous goods shipments.
Ottawa MacDonald-Cartier International Airport (YOW)
Location
Domestic Terminal
1000 Airport Parkway Private
Ottawa, Ontario
Check-in Counters
Our check-in counters are located on level three (3) in domestic and international check-in, near the U.S. check-in counters.
Check-in is available from three (3) hours prior to departure until 45 minutes prior to scheduled departure.
Toronto Pearson Airport (YYZ)
Location
Terminal 1
6301 Silver Dart Drive
Mississauga, Ontario
Check-in Counters
Our check-in counters are located in Terminal One (1), counters 310–312, aisle three (3).
Check-in is available from three (3) hours prior to departure until 45 minutes prior to scheduled departure.
Vancouver International Airport (YVR)
Location
Domestic Terminal
3211 Grant McConachie Way
Richmond, British Columbia
Check-in Counters
Our check-in counters are located in the domestic check-in area on line 12 (next to the last entrance into the domestic terminal via Grant McConachie Way).
Check-in is available from three (3) hours prior to departure until 45 minutes prior to scheduled departure.
Cargo
Unit 100, 4840 Miller Road
Richmond, British Columbia V7B 1K7
Hours of Operation:
Monday – Friday: 6:00 a.m. – 5:00 p.m. (PT)
Saturday & Sunday: 8:00 a.m. – 2:00 p.m. (PT)
Pick up and Delivery:
Aero Pacific Express
Phone: 604.279.1972
Victoria International Airport (YYJ)
Location
Domestic Terminal
1640 Electra Blv
Sidney, British Columbia
Check-in Counters
Our check-in counters are numbers three (3) and four (4).
Check-in is available two and a half (2.5) hours prior to departure until 45 minutes prior to scheduled departure.
Yellowknife Airport (YZF)
Location
100 Idaa Road,
Yellowknife, NT X1A 3T2
Check-in Counters
Our check-in counters are located centrally in the check-in area of the terminal.
Check-in is available from three (3) hours prior to departure until 45 minutes prior to scheduled departure.
Cargo
Cargo available only to Yellowknife from Vancouver, Whitehorse, or Edmonton.
103 Berry St. Yellowknife, NWT X1A 2P3
Hours of Operation:
Monday, Wednesday, Friday and Sunday 9:00 a.m. MT – 5:30 p.m. MT
Pick up and Delivery:
103 Berry St. Yellowknife, NWT
Phone: (867) 669.8206
Airports Without Security Screening
Some of the smaller airports we serve do not require security screening. At these airports you must be checked in at least 45 minutes prior to the scheduled departure time. We recommend arriving at the airport 60 minutes prior to the scheduled departure time to allow for a relaxed check-in and boarding process.
This applies to the following airports:
Dawson City Airport (YDA)
Location
Km 694 Klondike Highway,
Dawson City, Yukon
Check-in Counters
Our check-in counters are located across from the departures entranceway.
Cargo
Dawson City Airport
Km 694 Klondike Highway, Dawson City, Yukon
Hours of Operation:
One (1) hour prior to the first arrival of the day and one (1) hour after the last departure of the day.
Pick up and Delivery:
Phone: 867.993.5110
Inuvik (Mike Zubko) Airport (YEV)
Location
Airport Road,
Inuvik, NT X0E 0T0
Check-in Counters
Our check-in counters are located to the right of the entranceway.
Cargo
Mike Zubko Airport
2158 Airport Road, Inuvik, Northwest Territories
Hours of Operation:
Monday – Friday: 8:00 a.m. – 5:00 p.m. (MT)
Pick up and Delivery:
Mayo Airport (YMA)
Location
Air terminal building
2.8 kms north of Mayo, YT
Check-in Counters
Our check-in counters are located across from the departures entranceway.
Old Crow Airport (YOC)
Location
1 Airport Road,
Old Crow, YT, Y0B 1N0
Check-in Counters
Our check-in counters are located immediately across from the departures entranceway.
Cargo
1 Airport Road,
Old Crow, YT, Y0B 1N0
Hours of Operation:
One (1) hour prior to and after departure.
Pick up and Delivery:
Important Advice
- If you’re uncertain about whether your flight will receive security screening, we recommend that you use the required times for flights that are screened—check in at least 45 minutes prior to the flight and arrive at the airport 90 minutes prior to the scheduled departure time.
- At the airport, please have your photo ID ready for the check-in agent, and make yourself familiar with our baggage guidelines. If you have speciality baggage requirements (such as oversize items), we recommend allowing an extra 30 minutes for check-in. If you check in less than 90 minutes before your flight’s departure, your baggage may be subject to denial of boarding.
- All travellers must be present at the gate no less than 15 minutes prior to the scheduled departure time. We may deny boarding to those who are not at the gate before the 15 minute cutoff.
- If you booked through a travel agency or third-party website and you’re having issues checking in online, try entering your first and middle name in the first name field, without any spaces. If you’re still having troubles please reach out to the Reservations team, or check in at the airport at least 90 minutes prior to your departure.
