Personal information refers to anything that identifies you as an individual. This includes your full name, date of birth, address, phone number, email address, and any other information that identifies you or would allow someone to contact you. Your information only becomes known to us when you provide it—or when a third party, such as a travel agent, makes a reservation on your behalf.
Collection and usage
If you would like to fly with us, subscribe to our eNugget (emails about sales, promotions, or other Air North news), or participate in a promotion or contest organized by Air North, you will be asked for the following information:
To book a flight
When you book a flight, we will ask you for your name, address, phone number, email address and credit card information. We are also required to ask you for your gender under Canadian law, information we use solely to determine the weight and balance of our aircraft. To simplify future bookings, you will be assigned a Passenger ID Number—which will allow you to view and modify reservations, track any credits, and update your contact information.
We collect your contact information as a means to contact you about your booking and anything that might affect it, such as schedule changes, and to notify you in instances where you have credit that is about to expire.
We may also use your contact information to contact you about your travel experience with us, especially in case where you have filled out a comment card or contacted our customer experience team.
To subscribe to our eNugget
Subscribers of our eNugget emails—who are notified of seat sales and other promotions and news—are asked to provide their name, email address, address (city, province/territory/state and country of residence) and a company name (if applicable). Our eNugget emails are exclusively opt-in and recipients may unsubscribe at any time via the emails themselves or by contacting us.
Air North offers various promotions, such as contests or draws, from time to time. When you enter a promotion we will ask for your name, date of birth, email address, address (city and province/territory of residence) and phone number so that we may communicate with you in the event you are a winner.
Apart from the contact details for the winner(s), no information is retained following the end of a promotion.
To provide you with certain special services—such as discounts for seniors, booking travel for unaccompanied minors, or booking a compassionate fare—we need more information than is required for a standard reservation. Here are the services we offer and a description of the information we need to fulfill the requirements of these special services.
Special offers or discounts
We offer special discounts to seniors and children/infants. To assess that the passenger is eligible for the fare and so that we can process the booking, we will need to record the passenger’s date of birth at the time of booking.
Air North offers a full range of travel services to individuals requiring special assistance. In order to do so, we’ll need to know about any applicable medical conditions that might mean that a passenger needs special assistance with a wheelchair, require oxygen on board, or have other requirements that will need to be taken into consideration.
This information will be included in the passenger’s booking and shared with airport staff and flight crew only as required for operational purposes. In some airports we work with third-party ground handling services or other carriers—in those cases, we will need to share that information with them as well. In addition, if the passenger is transferring to another airline, we may also provide the information to them to ensure that the passenger has the best possible experience. These are the only instances where a passenger’s special assistance requirements would be shared with any third parties.
At the time of booking, we will collect the name, date of birth, and relevant contact details for parents or guardians of any unaccompanied minor. At check-in, the parent or guardian will be asked to complete an Unaccompanied Minor form—which identifies the child and their itinerary, as well as the names and contact details for the individuals meeting the child at their transfer points or destination. We also require the name, address, contact telephone number and authorizing signature of the parent or guardian authorizing the request for travel. All of this information is required in order to assure the safety of the child. From the moment they arrive at airport check-in until they reach their final destination, all children are escorted and supervised by airline staff.
We will only collect, use and disclose your personal information with your consent—unless otherwise permitted or required by law. Implied consent occurs when you book a flight, for example. Express consent occurs when you give us written or verbal consent to use your personal information for a purpose not contemplated at the time of initial collection, or when you confirm your desire to receive the eNugget via the confirmation email after signing up.
Air North may use "cookies" to store non-personal information and to track your traffic patterns on our website. The information is collected in an anonymous and aggregate form to compile general statistical data and does not give us access to any of your personal or identifying information.
Air North uses software encryption to ensure that your personal information is protected from misuse and from unauthorized access.
However, no data transmission over the internet is 100% secure. Air North cannot ensure the security of the information you transmit to us over the internet.
Retention of Information
The criteria that Air North uses to set the terms of retention of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and guidelines, as well as the operational requirements of Air North. Whenever you give your express consent, your data will be kept up until a moment when you withdraw your consent, subject to our legal obligations.