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Carry-On Baggage

Baggage & Carry-On

Carry-On Baggage
  • Carry-on baggage must be stored under the seat in front of you or in the overhead compartment. Please be aware that available space varies from one aircraft type to another.

  • We recommend using the sizing frames conveniently located at our check-in counters to ensure your bag fits within our sizing guidelines to be eligible for carry-on travel. 

Luggage Option

Applicable to flights between Whitehorse to:

Boeing 737

Calgary, Edmonton, Kelowna, Victoria, Ottawa, Vancouver, Yellowknife

HS748 and ATR42-300

Dawson City, Inuvik, Mayo, Old Crow

Pieces Permitted 2 (One Carry-on bag and One Personal item) 2
Maximum Weight Combined weight of 10 kg (22 lbs) Combined weight of 10 kg (22 lbs)
Maximum Size Carry-on bag (A) dimensions cannot exceed the following:

Image removed. For example, 9 inches wide by 15 inches high by 21 inches long would be the maximum size allowed.

Personal item (B) outside dimensions cannot exceed the following:
Image removed. For example, 6 inches wide by 16 inches high by 13 inches long would be the maximum size allowed.
Combined dimensions cannot exceed the following:
Image removed. For example, 9 inches wide by 11 inches high by 15 inches long would be the maximum size allowed.
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Checked Baggage
  • All checked baggage must be presented at our check-in counter. 

  • Each checked item must have an identification tag.

  • Baggage and carry-on articles will be accepted based upon the space and weight limits of each aircraft.

  • All baggage or goods presented for transportation are subject to inspection by our personnel.

  • We will refuse to accept any items that are likely to cause damage to the aircraft or endanger passengers or property, are likely to be damaged by air carriage, or if the carriage of that article would violate any applicable law, regulation, or order.

  • Maximum dimensions are 62 inches (158 centimeters) (length + width + height)

Checked Baggage Allowances

The baggage allowance per passenger per aircraft type is as follows:

Luggage Option

Applicable to flights between Whitehorse to:

Southern Routes

Calgary, Edmonton, Kelowna, Victoria, Ottawa, Vancouver, Yellowknife

Northern Routes

Dawson City, Inuvik, Mayo, Old Crow

Pieces Permitted 2 2
Maximum Weight Combined weight of 45kg (100lbs), with no single item heavier than 23kg (50lbs) Combined weight of 20kg (40lbs)
Excess Baggage $40 + GST/PST/HST per piece to a maximum of two pieces. $40 + GST/PST/HST per piece to a maximum of two pieces.
Maximum of 4 Pieces A max of 4 bags, including excess baggage, is allowed per passenger. Any bags exceeding this limit must be shipped cargo. A max of 4 bags, including excess baggage, is allowed per passenger. Any bags exceeding this limit must be shipped cargo.
Overweight Baggage Combined weight in excess of 45kg (100lbs) is subject to an overweight baggage charge of $40 + GST/PST/HST per piece. Combined weight in excess of 20kg (40lbs) ) is subject to an overweight baggage charge of $40 + GST/PST/HST per piece.
Oversized Baggage Maximum dimensions are 62 inches (158 centimeters) (length + width + height). Checked baggage exceeding this total will be charged $40 + GST/PST/HST per piece. Maximum dimensions are 62 inches (158 centimeters) (length + width + height). Checked baggage exceeding this total will be charged $40 + GST/PST/HST per piece.

If all three fees apply to a single bag, where a passenger has brought an additional bag that is both oversize and overweight, the passenger will be charged a maximum fee of $80 CAD. Overweight, oversized, and excess baggage fees are applicable on all scheduled flights, across tickets purchased in all fare classes.

Overweight baggage and excess pieces are not guaranteed to travel on the same flight as the passenger due to space and weight limitations, and will be shipped on the next flight based on availability. Passengers wishing to guarantee overweight baggage or excess pieces should contact Air North Cargo for priority freight.

Any single item in excess of 32kg (70lbs) must be shipped as cargo, and cargo rates will apply.

 All prices and fees listed on this page are in Canadian dollars.

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Special Items

Special items may be substituted for an item of checked baggage as long as the item is within our baggage size and weight guidelines. The following items may be accepted based upon those guidelines:
 

Bicycles

Bicycles may be carried for a fee of $50 + applicable taxes. Please note that bicycles must be packed in a box to limit the possibility of damage in transit.
 

Firearms

Unloaded firearms may be accepted as checked baggage or cargo as long as as the following conditions are met:

  • The firearms must be in a locked hard-sided case.

  • Bolt-action firearms must have the bolt removed and packed separately.

  • The passenger will be required to sign a firearms declaration form indicating that the firearm is unloaded and acknowledging responsibility under the criminal code for the carriage of a weapon.

  • Only ammunition in Division 1.4S, as defined in the IATA Dangerous Goods Regulations, weighing less than 5 kg (11 lbs) per passenger, will be accepted for carriage as checked baggage. The ammunition must be packed securely, preferably in the original container, or in a container specifically designed for the carriage of small arms ammunition. Ammunition not included in Division 1.4S will not be accepted as checked baggage.

  • Ammunition weighing more than 5 kg (11 lbs) must be shipped as cargo. Shippers must comply with the provisions of the dangerous goods regulations. Firearms and ammunition must be packed separately.

  • Passengers transiting from an unsecured airport through a secured airport must claim their firearm and ammunition and escort them through the oversized item security screening area.


 Fragile, Perishable and Valuable Items

We assume no liability for fragile, perishable, or valuable items. When transporting any such item, please ensure that you pack it as safely as possible, and provide as much cushioning as necessary to prevent any damage. Due to the possibility of delays, changes in temperature and pressure, and the duration of flights we strongly recommend against transporting perishable items as part of your checked baggage.


Sporting Equipment

Sporting items will be accepted as checked baggage. If in excess of a passenger’s baggage allowance in number or weight, excess baggage or overweight baggage fees will apply. In addition, sporting equipment must fit within the size restrictions based upon the aircraft operating the route.

It may be possible to ship sporting equipment which does not conform to our baggage regulations as cargo. We recommend contacting our Cargo department to confirm if this may be possible with your items.

You will be asked to sign a Limited Liability Release Form at check-in depending upon the sporting equipment you wish to carry, including if our agents deem that the items are improperly packed and may be at risk of damage during transport. We reserve the right to deny any sporting equipment we deem improperly packed for travel. 


Canoes and Kayaks

Canoes and kayaks are accepted on a space available basis only and should be pre-registered at time of booking.

  • Each canoe or kayak counts as one piece of baggage towards the maximum number of checked bags permitted by your fare type.

  • Maximum length: 300 cm (116 in)

  • Maximum width: 45 cm (18 in)

  • Maximum height: 76 cm (29 in)

  • Maximum weight: 23 kg (50 lbs)

  • Canoes and kayaks exceeding the limits mentioned above must be shipped as cargo. Cargo rates will apply.

Waivers/Charges

Even if they are checked in separately, paddles for canoes or kayaks (for one canoe or one kayak) are considered a single piece of baggage.

Oversize and additional piece charges apply to the canoe or kayak—but not to paddles checked in with the canoe or kayak.

When packed separately, all additional pieces of canoeing or kayaking equipment (e.g. helmet, life vest, dry top, spray skirt) count as one piece of baggage.

If your baggage count (canoeing or kayaking equipment + number of bags to be checked) exceeds the maximum number of items allowed by your fare type, additional checked baggage charges will apply. These fees will be collected at the airport. 

Packing Instructions

Canoes/kayaks and paddles must be packaged in a rigid container specifically designed for shipping. If otherwise packaged, canoeing or kayaking equipment may be refused for carriage. Air North is not liable should any damage occur as a result of an inherent defect or quality of the baggage.

Musical Instruments

Provided it is safe to do so, we may accept properly packaged musical instruments as either checked baggage or carry-on baggage—depending on the instrument’s weight and dimensions.

Small musical instruments may be permitted as carry-on baggage allowance provided that it meets our current carry-on size and weight requirements and fits under the seat or the overhead bin. Cabin storage is limited and offered as-available. As such, we cannot guarantee that a musical instrument can be accommodated on board.

If there is no space available in the cabin to securely store the musical instrument, or if deemed necessary by our staff, the instrument may need to be checked at the gate and transported as checked baggage. 

A musical instrument counts as one piece of carry-on luggage. We strongly advise that any musical instrument be packaged in rigid container designed for the safe transport of the instrument, just in case it needs to be transported as checked baggage. 

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Baggage Transfer Agreement

We have an interline baggage agreement with Air Canada—which means that in most circumstances we are able to transfer baggage between ourselves and Air Canada on domestic flights.

For example, if you’re flying with Air North from Whitehorse to Vancouver and then connecting to an Air Canada flight to another Canadian destination on the same day, your baggage can be transferred for you.

If you’re starting your journey with Air North, Yukon's Airline
  • You will need your Air Canada itinerary or boarding passes as proof of travel.

  • When checking in for your flight, let the agent know that you will be connecting to a domestic Air Canada flight that same day. As long as there is appropriate time between the flights, your luggage will be tagged to your destination.

  • Our baggage rules will apply through to your final domestic destination.

If you’re starting your journey with Air Canada
  • You will need your Air North, Yukon's Airline itinerary as proof of travel.

  • When checking in for your flight, let the Air Canada agent know that you will be connecting to an Air North flight that same day. As long as there is appropriate time between the flights, your luggage will be tagged to your destination.

  • Air Canada’s baggage rules will apply through to your final destination.

Connecting between Air North and Air Canada 
  • You may proceed directly to the gate for your next flight. Please introduce yourself to the agent at the gate at the earliest opportunity in order to make sure your baggage is loaded on the aircraft. The gate agent can issue a boarding pass for you if you do not already have one.

Important notes and limitations
  • Interline baggage transfer is only possible for same-day domestic departures before midnight between Air North, Yukon's Airline and Air Canada.

  • A minimum of 120 minutes between Air North and Air Canada flights is required to ensure that baggage can be transferred.

  • Your bags cannot be transferred without proof of travel (itinerary or boarding passes) for both airlines.

  • Neither airline can issue boarding passes for the other.

  • Dangerous goods, firearms or pets cannot be transferred between the airlines.

Baggage fees and allowances
  • If your first flight is with Air North, Yukon's Airline, our baggage allowances and fees will apply through to your final domestic destination.

  • If your first flight is with Air Canada, their baggage allowances and fees will apply through to your final domestic destination.

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Damaged Baggage

We take care to ensure that your baggage arrives at your final destination on-time and as it was received. Nevertheless, damage can sometimes occur. If Air North believes baggage may experience damage while in our care due to pre-existing damage or improper packing, the Carrier reserves the right to refuse to accept it for carriage.

If your baggage has been damaged, please notify one of our customer service agents immediately. The agent will fill out the required documentation. If it is determined that your baggage must be repaired, the agent will offer either a settlement equal to the cost of the repair or we will arrange for your baggage to be replaced to a maximum liability of 1131SDR (approximately $2,050 CAD). Damage claims must be filed within seven days of the receipt of baggage. 

Report the damage immediately

If you notice the damage at the airport, please advise one of our passenger service agents or go to the Air North counter. Our staff will fill out the required documentation. 

If you notice the damage later on

If you can, return to the airport with your baggage and flight details so that you can report the damage. Any damage must be assessed by our agents within seven days of the receipt of the baggage.

If you are unable to return to the airport, please contact us at 1.800.661.0407 ext. 701 (toll-free in North America) or (867) 668.2228 ext. 701. Again, this must take place within seven days of receiving the damaged baggage.

How it works

Once one of our customer service agents has assessed your baggage, they will fill out the required documentation. If it’s decided that your baggage must be repaired, the agent will either offer a settlement equal to the cost of the repair or will arrange for your baggage to be replaced at our expense (up to a maximum liability of approximately $2,100).

What isn’t covered

Air North is not responsible for any damage to baggage that has resulted from excess weight or over-packing. We are also not responsible for any damage that has occurred following the flight. 

We assume no liability for damage or loss of fragile, valuable, or perishable articles. Examples of these include (but are not limited to) money, jewellery, cameras, video and electronic equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, dentures, manuscripts, or similar items.

Air North does not compensate for damaged zippers, scruffs, scratches, nicks, dents, missing straps, feet, clips and wheels, exterior tube handles or similar damage attributable to normal wear and tear. 

Our agents will be able to explain this further in person, or you can contact our baggage team at 1.800.661.0407 ext. 701 (toll-free in North America) or (867) 668.2228 ext. 701 with any questions.

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Delayed Baggage

If your baggage is delayed, please notify one of our customer service agents immediately. The agent will fill out the required documentation. Delayed baggage claims must be filed within 21 days of the date the baggage should have arrived. 

In most cases, delayed baggage at the destination city within 24 hours and will be delivered to you as soon as it arrives. If you have reached your destination and your baggage has not been recovered within 24 hours, you will be eligible to claim interim expenses.  Interim expenses include necessary personal items and items a passenger has brought with them for the purpose of the journey.  However, passengers are responsible to limit their loss and Air North requests passengers retain receipts for purchase they intend to claim. Your baggage will be delivered to you as soon as it arrives at no cost to you. 

In rare cases where the bag is not recovered within 21 days, the baggage will be declared lost and Air North will settle the lost baggage claim in accordance with its tariff.  In no case will the compensation exceed the actual loss.  The passenger has 21 days from the time of the loss to submit a claim.

To report an irregularity with your baggage, including missing or delayed bags, damaged items, or missing contents, please fill out and submit the form below. 

Property Irregularity Report (PIR)
Type of Irregularity
One file only.
2 MB limit.
Allowed types: gif, jpg, png.
Damaged Luggage Only
Location of Damage
Type of Damage

Call to follow up:
867-668-2228 ext. 701

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Liability

For domestic travel, Air North's maximum liability for lost or damaged baggage—and lost contents as a result of damage—is up to approximately 1131SDR, approximately $2050CAD per person, per incident. 

In no case will the compensation exceed the actual loss.  This amount is a combination of:

(a) the fees paid for that baggage,

(b) the loss of the baggage and its contents; and/or

(c) the reasonable interim expenses of the passenger

The Carrier does not provide an option to insure for higher values; passengers wishing to do so should contact an independent insurance agent.

Air North does not permit the carriage in checked luggage of (but not limited to) fragile, valuable, or perishable articles including money, jewelry, cameras, video and electronic equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, dentures, manuscripts, or similar items.

Air North does not compensate for zippers, scruffs, scratches, nicks, dents, missing straps, feet, clips and wheels, exterior tube handles or similar damage attributable to normal wear and tear.

For complete details about our liability in the event of lost or damaged baggage, please refer to our Damaged Baggage section.

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Lost and Found Items

If you are trying to locate a lost item, please call our Lost and Found department at 1.800.661.0407 ext. 778 (toll-free in North America) or (867) 668.2228 ext. 778.

While we will do our best to assist you in the event that you have lost or misplaced something on-board one of our aircraft, we are not responsible for lost or misplaced items. If we locate your item, we will keep it at our head office in Whitehorse for 90 days. We will contact you to let you know so that you can make arrangements to pick up the item or have a courier deliver it to you at your expense.

Make a claim

The first thing you need to do is contact Air North Lost & Found at 1.800.661.0407 ext. 778. We will do our best to assist you in finding any lost or misplaced items. 

Please note that if your item was lost in an airport, the local airport disposes of any items unclaimed after 30 days, so don’t forget to report your missing item as quickly as possible. Air North is not responsible for lost or misplaced items.

If you’ve lost your passport

If you’ve lost your passport, contact Air North Lost & Found prior to filing a claim to ensure we have not found it yet. If you’ve lost a Canadian passport that has not yet been found, call Canada Border Services Agency at 1-800-567-6868 as soon as possible to report it as missing. You’ll be given directions for next steps, such as applying for a new passport. 

 

All prices and fees listed on this page are in Canadian dollars.