Compassionate Travel

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Compassionate Travel

If you or a loved one needs to make travel arrangements due to a family member in a life-threatening situation, our compassionate travel fare may apply.

To enquire or book, we will need the following information:

  • Name of patient
  • Relationship to patient
  • Name, address and phone number of attending physician or hospital

Please call our reservations team at 1.800.661.0407 ext. 1 (toll-free in North America) or (867) 668.2228 ext. 1.

Eligibility for compassionate travel is limited to:
  • Patients in intensive care
  • Patients who have suffered from a heart attack or are in the final stages of cancer
  • Patients who have been in a serious accident, or
  • Have been hospitalized, including admission to hospice or other facility upon the recommendation of a doctor, and which was preceded by a hospital stay
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Bereavement Travel

In cases of the passing of a loved one—or where death may be imminent—we offer a bereavement fare.

To enquire or book, we will need the following information:

  • Name of deceased
  • Relationship of deceased
  • Name, address and phone number of the attending physician who filed the death certificate, or of the memorial/funeral home for the deceased family member

If you are not able to provide the information prior to your departure date, you may request a credit file once your travel is completed. You may be asked to provide:

  • Travel documents (boarding passes and ticket receipt)
  • A copy of the death certificate or Funeral Director's certificate

Eligibility for bereavement travel is limited to family and friends of the person who has passed.