Compassionate Travel

If you or a loved one needs to make travel arrangements due to a family member in a life-threatening situation, our compassionate travel fare may apply.

To enquire or book, we will need the following information:

• Name of patient
• Relationship to patient
• Name, address and phone number of attending physician or hospital

Please call our reservations team at 1.800.661.0407 ext. 1 (toll-free in North America) or (867) 668.2228 ext. 1.

Eligibility for compassionate travel is limited to:

• Patients in intensive care
• Patients who have suffered from a heart attack or are in the final stages of cancer
• Patients who have been in a serious accident, or
• Have been hospitalized, including admission to hospice or other facility upon the recommendation of a doctor, and which was preceded by a hospital stay

In cases of the passing of a loved one—or where death may be imminent—we offer a bereavement fare.

To enquire or book, we will need the following information:

• Name of deceased
• Relationship of deceased
• Name, address and phone number of the attending physician who filed the death certificate, or of the memorial/funeral home for the deceased family member

If you are not able to provide the information prior to your departure date, you may request a credit file once your travel is completed. You may be asked to provide:

• Travel documents (boarding passes and ticket receipt)
• A copy of the death certificate or Funeral Director's certificate

Eligibility for bereavement travel is limited to family and friends of the person who has passed.