Special Travel Requirements
Travelling with an Infant
To make the travel experience as smooth as possible for yourself and your infant, we encourage you to familiarize yourself with the details below.
Does my infant travel for free?
One child under two years of age may travel free of charge. The child must be at least seven days old, or otherwise present a 'fit to travel' doctor's note. The child must be accompanied by a fare-paying adult (16 years of age or older) and must remain seated on the adult’s lap for the duration of the flight. Under Transport Canada regulations, one adult may not be responsible for more than one infant.
May I purchase a seat for my infant?
Yes. The infant must be in a seat certified for motor vehicle or aircraft use—or the adult must hold the infant during taxi, takeoff, landing, at any time the fasten seatbelt sign is illuminated, and when instructed to do so by the cabin crew. For information about what to look for in approved seats, please refer to Transport Canada. The car seat must be approved by Canadian Motor Vehicle Safety Standard (CMVSS) 213 or 213.1. International standards that apply fall under:
- FMVSS 213 (United States of America)
- ECE R 44-03 or later series of amendments (United Nations)
- TUV DOc: TUV.958-01/2001 (Germany)
- AU/NZS 1754:2013 or later amendments (Australia and New Zealand)
What are the safety procedures for travelling with an infant?
Infants travelling in the adult’s lap must be held by an adult during taxi, takeoff, landing, at any time that the fasten seatbelt sign is illuminated, and when instructed to do so by the cabin crew. If the infant is travelling in a seat certified for motor vehicle or aircraft use, they must remain in the child restraint device during taxi, takeoff, landing, at any time that the fasten seatbelt sign is illuminated, and when instructed by the cabin crew.
Does my infant need to travel with identification?
Identification is required for infants in the form of a birth certificate or birth registry.
Do I receive extra baggage allowance when travelling with an infant?
Infants are entitled to two pieces of infant equipment—which is defined as a car seat, stroller, or a playpen. These do not count against the adult passenger’s baggage allowance. Please ensure that the infant's checked baggage items fit within our baggage limits for the aircraft and route.
Are the on-board facilities infant or child-friendly?
Our Boeing 737 jets are equipped with baby change tables. Parents should bring along any toiletries or care products that they may require as we do not carry any such materials on our flights.
An Unaccompanied Minor (UM) is defined as a child travelling without the supervision of a parent or guardian, and who is between the age of five and 17.
How do I make a reservation for an Unaccompanied Minor?
To make a reservation for an Unaccompanied Minor, please contact our reservations team.
What are the age restrictions for Unaccompanied Minors?
They must be between the age of five and 17. Minors under five years of age are not eligible to use the UM Service and must always be accompanied by a person aged 16 or older when travelling. The accompanying passenger must occupy a seat in the same cabin as the Minor. Minors aged between five and 11 years of age may only travel unaccompanied if they are using the UM Service. Minors from age 12 up to a maximum of 17 years of age, can also use the UM Service at the request of their guardian. Please note, however, that if a guardian requests the UM Service for a minor between these ages, all travel restrictions applicable to the UM Service will apply.
Are there additional fees for Unaccompanied Minors?
Unaccompanied Minors are charged a standard adult fare. No additional fees apply for the UM service, though additional fees may be collected for services such as excess baggage or seat selection.
What inflight service will be provided?
Although it varies by route and duration of flight, our passengers are offered non-alcoholic beverages and a light snack/meal. We are able to accommodate some special dietary needs, but require advance notice and must be informed at the time of booking, more information can be found here.
How much time will be required for check-in?
To allow time for all of the forms to be completed, it’s important that the Unaccompanied Minor is checked in at least 90 minutes prior to departure. Please note that the parent or guardian will be required to remain at the airport until 15 minutes after the flight has departed. Once the flight arrives at its destination, the minor will be escorted by Air North staff to the arrivals area to meet the designated parent or guardian.
What information will be required when checking in? Will a release form be required?
During check-in, the guardian will be required to fill out forms which include the name, telephone number, and address of the guardians at both the departure and arrival cities. The guardian picking up the child will be asked to show valid government-issued identification that matches this information in order to prove that they are the designated guardian.
What identification will parents or guardians require?
Valid government-issued photo identification both at the time of check-in and when picking up the Unaccompanied Minor.
My child is travelling as an Unaccompanied Minor on Air North but will be connecting to another carrier. What are your procedures for connections?
Air North does not assume any responsibility for connecting Unaccompanied Minors. The Unaccompanied Minor service is only available on non-stop flights or direct flights (a direct flight makes a stop but there is no change of aircraft).
What are Air North’s responsibilities regarding Unaccompanied Minors?
Our role is to ensure the Unaccompanied Minor safely boards, flies, and disembarks from the aircraft. A parent or guardian will be responsible for escorting the Unaccompanied Minor to the gate and remaining with the child until they are escorted on-board the aircraft by Air North personnel. A parent or guardian will be responsible for picking up the child once the aircraft arrives, with Air North personnel escorting the child from the aircraft.
Travel tips for the parents or guardians of Unaccompanied Minors:
- We recommend providing the child with some type of entertainment, such as a book, tablet or audio player. If you provide them with a device with Wi-Fi or other wireless transmitting capabilities, please ensure those features are turned off and that the device is in airplane mode prior to the flight
- Although we will provide a complimentary drink and light snack or light meal (based on route and aircraft), it may be worthwhile to pack a meal or snack.
- At the gate, Unaccompanied Minors will board ahead of other passengers and, upon arrival, will be the last off the flight in order to ensure that our team can assist them and that they have all of their belongings.
For medical and safety reasons, expecting mothers are welcome on our flights until the end of their 36th week of pregnancy. To fly after the 36th week of pregnancy, a medical certificate is required from the passenger's doctor stating the number of weeks and that the passenger is fit for travel. An original signed and dated certificate from the physician must be presented at time of check-in.
In instances where the departure date is prior to the 36th week but the return flight is after the 36th week, a doctor-endorsed medical certificate will be required for the return flight.
Medications on Board
If you require medication please ensure to keep it with you. We recommend packing it in your carry-on baggage. It’s important to be aware that our staff are not permitted to administer any type of medication.
For information about medication and medical items on-board aircraft, we recommend reviewing this Canadian Air Transport Security Authority webpage.
Special Dietary Requirements
We’re proud to serve complimentary freshly made light snacks or light meals on most of our scheduled flights (based on aircraft equipment and duration of the flight). In some instances, our Flight Kitchen team is able to accommodate some special dietary requirements. Please let us know at the time of booking (or a minimum of 24-hours prior to departure) if you have any special requirements, and we will do our best to accommodate those needs. We are able to accommodate snacks or light meals for passengers with the following dietary requirements:
Reach out to the call center to make any dietary requests at (867) 668.2228 ext 1 or toll free in North America at 1.800.661.0407 ext 1.
A service animal is defined as a dog that has been individually trained by a professional organization or a qualified individual that specializes in service dog training to perform a task that assists a person with a disability with a need related to that disability.
A qualified service animal may fly free of charge, but it must be approved by Air North in advance. Please complete the form below and submit it to email@example.com 14 days prior to travel. Requests must be submitted a minimum of 48 hours in advance.
Once approved, you will be provided with documentation that you will need to keep with you for the duration of your travels. Even if the animal was previously approved, your service animal may be refused travel if you do not have the required supplemental (health) documentation with you.
Please do not provide any personal information about your medical background or the nature of your disability. The purpose of the application process is purely to assess the animal’s qualifications and training.
Should the request be denied, the animal may fly for a fee under our regular Pets and Jets program. Note that there is limited space upon each flight for pets in cabin and in baggage/cargo, and this must be booked in advance. Please refer to the Pets and Jets page for requirements and guidance around kennel sizes and other information.
- The service animal must be fully certified in writing as having been trained by a professional service animal institution or qualified individual. Details about the training and institution/trainer will be required as Air North may need to confirm this information. Registry information alone is insufficient as proof of training.
- If the information provided about the training does not include the required details, additional documentation may be requested.
- The service animal must be in good health and up to date on their vaccinations.
- For the safety of the person and service animal, Air North will assign a seat that provides sufficient space and does not obstruct access to an emergency exit or interfere with the crew's ability to act during an emergency.
- The animal must remain properly harnessed and under the passenger's control. If the animal is too large for the space under a seat, it may remain on the floor area at the passenger's feet.
- Requests may be submitted with less than 48 hours’ notice prior to travel in an emergency, but approvals are not guaranteed.