Special Travel Requirements

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Travelling with an Infant

To make the travel experience as smooth as possible for yourself and your infant, we encourage you to familiarize yourself with the details below. 

Does my infant travel for free?

One child under two years of age may travel free of charge—as long as they are accompanied by a fare-paying adult (16 years of age or older) and are seated on the adult’s lap for the duration of the flight. Under Transport Canada regulations, one adult may not be responsible for more than one infant.

May I purchase a seat for my infant?

Yes. The infant must be in a seat certified for motor vehicle or aircraft use—or the adult must hold the infant during taxi, takeoff, landing, at any time the fasten seatbelt sign is illuminated, and when instructed to do so by the cabin crew. For information about what to look for in approved seats, please refer to Transport Canada. The car seat must be approved by Canadian Motor Vehicle Safety Standard (CMVSS) 213 or 213.1. International standards that apply fall under:

  • FMVSS 213 (United States of America)
  • ECE R 44-03 or later series of amendments (United Nations)
  • TUV DOc: TUV.958-01/2001 (Germany)
  • AU/NZS 1754:2013 or later amendments (Australia and New Zealand)
What are the safety procedures for travelling with an infant?

Infants travelling in the adult’s lap must be held by an adult during taxi, takeoff, landing, at any time that the fasten seatbelt sign is illuminated, and when instructed to do so by the cabin crew. If the infant is travelling in a seat certified for motor vehicle or aircraft use, they must remain in the child restraint device during taxi, takeoff, landing, at any time that the fasten seatbelt sign is illuminated, and when instructed by the cabin crew.

Does my infant need to travel with identification?

Identification is required for infants in the form of a birth certificate or birth registry.

Do I receive extra baggage allowance when travelling with an infant?

Infants are entitled to two pieces of infant equipment—which is defined as a car seat, stroller, or a playpen. These do not count against the adult passenger’s baggage allowance. Please ensure that the infant's checked baggage items fit within our baggage limits for the aircraft and route.

Are the on-board facilities infant or child-friendly?

Our Boeing 737 jets are equipped with baby change tables. Parents should bring along any toiletries or care products that they may require as we do not carry any such materials on our flights.

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Unaccompanied Minors

An Unaccompanied Minor (UM) is defined as a child travelling without the supervision of a parent or guardian, and who is between the age of five and 17.

How do I make a reservation for an Unaccompanied Minor?

To make a reservation for an Unaccompanied Minor, please contact our reservations team.

What are the age restrictions for Unaccompanied Minors?

They must be between the age of five and 17. Minors under five years of age are not eligible to use the UM Service and must always be accompanied by a person aged 16 or older when travelling. The accompanying passenger must occupy a seat in the same cabin as the Minor. Minors aged between five and 11 years of age may only travel unaccompanied if they are using the UM Service. Minors from age 12 up to a maximum of 17 years of age, can also use the UM Service at the request of their guardian. Please note, however, that if a guardian requests the UM Service for a minor between these ages, all travel restrictions applicable to the UM Service will apply.

Are there additional fees for Unaccompanied Minors?

Unaccompanied Minors are charged a standard adult fare. No additional fees apply for the UM service, though additional fees may be collected for services such as excess baggage or seat selection.

What inflight service will be provided?

Although it varies by route and duration of flight, our passengers are offered non-alcoholic beverages and a light snack/meal. We are able to accommodate some special dietary needs, but require advance notice and must be informed at the time of booking, more information can be found here.

How much time will be required for check-in?

To allow time for all of the forms to be completed, it’s important that the Unaccompanied Minor is checked in at least 90 minutes prior to departure. Please note that the parent or guardian will be required to remain at the airport until 15 minutes after the flight has departed. Once the flight arrives at its destination, the minor will be escorted by Air North staff to the arrivals area to meet the designated parent or guardian.

What information will be required when checking in? Will a release form be required?

During check-in, the guardian will be required to fill out forms which include the name, telephone number, and address of the guardians at both the departure and arrival cities. The guardian picking up the child will be asked to show valid government-issued identification that matches this information in order to prove that they are the designated guardian.

What identification will parents or guardians require?

Valid government-issued photo identification both at the time of check-in and when picking up the Unaccompanied Minor.

My child is travelling as an Unaccompanied Minor on Air North but will be connecting to another carrier. What are your procedures for connections?

Air North does not assume any responsibility for connecting Unaccompanied Minors. The Unaccompanied Minor service is only available on non-stop flights or direct flights (a direct flight makes a stop but there is no change of aircraft).

What are Air North’s responsibilities regarding Unaccompanied Minors?

Our role is to ensure the Unaccompanied Minor safely boards, flies, and disembarks from the aircraft. A parent or guardian will be responsible for escorting the Unaccompanied Minor to the gate and remaining with the child until they are escorted on-board the aircraft by Air North personnel. A parent or guardian will be responsible for picking up the child once the aircraft arrives, with Air North personnel escorting the child from the aircraft.

Travel tips for the parents or guardians of Unaccompanied Minors:
  • We recommend providing the child with some type of entertainment, such as a book, tablet or audio player. If you provide them with a device with Wi-Fi or other wireless transmitting capabilities, please ensure those features are turned off and that the device is in airplane mode prior to the flight
  • Although we will provide a complimentary drink and light snack or light meal (based on route and aircraft), it may be worthwhile to pack a meal or snack.
  • At the gate, Unaccompanied Minors will board ahead of other passengers and, upon arrival, will be the last off the flight in order to ensure that our team can assist them and that they have all of their belongings.
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Special Assistance

Please let us know of any special requirements you may have in advance of your travel date so that we are best prepared to accommodate your needs.

We are able to offer assistance during the check-in process, as well as with boarding and disembarking the aircraft.

We will carry the following mobility aids at no cost to the passenger:

  • Wheelchairs
  • Walkers, canes, crutches and braces
  • Communication devices
  • Prosthesis or medical device

Please note that we may not be able to accommodate some battery-powered wheelchairs or scooters due to space limitations on some aircraft. Our reservations team will be able to provide you with more information at the time of booking.

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Expectant Mothers

For medical and safety reasons, expecting mothers are welcome on our flights until the end of their 36th week of pregnancy. To fly after the 36th week of pregnancy, a medical certificate is required from the passenger's doctor stating the number of weeks and that the passenger is fit for travel. An original signed and dated certificate from the physician must be presented at time of check-in.

In instances where the departure date is prior to the 36th week but the return flight is after the 36th week, a doctor-endorsed medical certificate will be required for the return flight.

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Medications on Board

If you require medication please ensure to keep it with you. We recommend packing it in your carry-on baggage. It’s important to be aware that our staff are not permitted to administer any type of medication.

For information about medication and medical items on-board aircraft, we recommend reviewing this Canadian Air Transport Security Authority webpage.

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Oxygen Apparatus on Board

Medical Oxygen Cylinders

Oxygen in refrigerated liquid form is forbidden for air transport at all times. Oxygen in gaseous form may be transported by air if in compliance with the packaging, marking, documentation and handling requirements specified in the TDGRs and the ICAO TIs.

We may transport oxygen in gaseous form for medical use by a passenger under specified exemptions:

  • In Canada and on board Canadian registered aircraft outside Canada, under section 1.27 of the TDGRs.
  • Passengers on flights to/from the US will not be permitted to use their own oxygen cylinders on board. 
  • Additional medical oxygen cylinders, required by the passenger at their destination or for the return flight, should be transported as checked baggage in the cargo area only and in accordance with the restrictions and limitations of the TDGRs.
  • Regulators on oxygen cylinders are not to be changed on board the aircraft. Hence each cylinder will require its own regulator

Passengers requiring the use of medical oxygen cylinders should be requested to provide documentation signed by a licensed physician or other licensed health professional such as a respiratory therapist that indicates the maximum flow rate, maximum quantity of oxygen per hour and the maximum quantity of oxygen required for the flight(s).

 

Portable Oxygen Concentrators

A portable oxygen concentrator (or POC) is used to provide oxygen therapy to patients at substantially higher oxygen concentrations than the levels of ambient air. It is similar to a home oxygen concentrator, but is smaller in size and more mobile. The POC makes it easy for patients to travel freely; they are small enough to fit in a car and most of the major concentrators are now Federal Aviation Administration approved. Please note, when carrying-on a POC for in-flight use, it counts towards your carry-on baggage allowance.

Further information, as well as the most up-to-date list of oxygen concentrators, may be found on Transport Canada’s website.

Portable Oxygen Concentrator Form

In order to bring a POC on-board the aircraft, a portable oxygen concentrator form must be filled out by your physician for presentation at the time of check-in, as well as to a flight attendant when requested on-board the aircraft. The form is valid for one year from the date of signing by the physician.

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Special Dietary Requirements

We’re proud to serve complimentary freshly made light snacks or light meals on most of our scheduled flights (based on aircraft equipment and duration of the flight). In some instances, our Flight Kitchen team is able to accommodate some special dietary requirements. Please let us know at the time of booking (or a minimum of 24-hours prior to departure) if you have any special requirements, and we will do our best to accommodate those needs. We are able to accommodate snacks or light meals for passengers with the following dietary requirements:

  • Vegetarian
  • Vegan
  • Gluten-free
  • Dairy-free

Reach out to the call center to make any dietary requests at (867) 668.2228 ext 1 or toll free in North America at 1.800.661.0407 ext 1.

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Service Animals

Air North will accept a service animal for carriage without charge if the animal is:

  1. Required for assistance and certified, in writing, as having been trained to assist a person with a disability by a professional service animal institution.
  2. The animal must remain harnessed and under the passenger's control, but does not need to be muzzled. If the animal is too large for the space under a seat, it may remain on the floor at the passenger's feet.
  3. Passengers with service animals may not occupy seats where the animal impedes or obstructs access to an emergency exit or interferes with the crew's ability to take action during an emergency.
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Emotional Support Animals

Air North will accept an emotional support animal without charge on the following conditions:

  1. The passenger must deliver a signed letter from their licensed mental health professional (a psychiatrist, psychologist, licensed clinical social worker or family doctor treating a mental health issue) to the office of the Carrier. This letter must be on the attending mental health professional's letterhead, and must state:
    • The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-- Fourth Edition (DSM IV); The passenger requires the emotional support animal as an accommodation for air travel and/or for an activity at their intended destination
    • The type of license held by the mental health professional, the date it was issued, and the jurisdiction in which it was issued.
  2. The Passenger is required to provide Air North with a veterinary health form, signed by the animal’s veterinarian confirming that vaccinations are up-to-date.
  3. The Passenger is required to provide Air North with confirmation of training, signed by the owner and/or trainer of the animal confirming the animal will behave appropriately in a public setting.
  4. The animal must remain on the floor at the passenger’s feet unless, with supporting documentation, the animal is required to be lap-held to mitigate a disability—in which case the animal cannot be larger than an average two year-old child. The animal must remain under the control of the passenger.

Emotional Support Animals are limited to dogs and cats, other animals are permitted at the sole discretion of the carrier.