Care First and COVID-19 Information Hub

This page offers you quick access to any information you might need about provincial or territorial travel guidelines, as well as the steps Air North is taking to keep you safe on board our flights.

Vaccine Requirements

All passengers who are 12 years and four months of age and older are required to show proof of COVID-19 vaccination in order to fly in Canada.

The Government of Canada implemented legislation on 30 November 2021 that requires air passengers who are 12 years plus four months of age departing from certain “specified airports” in Canada be vaccinated against COVID-19.

Last updated 18 January 2022

Of the airports served by Air North, these rules apply to those departing or connecting via:

  • Whitehorse
  • Vancouver
  • Victoria
  • Kelowna
  • Calgary
  • Edmonton
  • Yellowknife
  • Ottawa
  • Toronto

Passengers departing Dawson City, Old Crow, Inuvik, Mayo or Minto are not required to provide proof of vaccination in order travel unless they are connecting beyond Whitehorse. If they are, and do not have proof of vaccination, they may have access to a self-administered rapid molecular test provided free of charge by Transport Canada and can travel so long as they receive a negative result. These tests require 30 minutes to return a result and availability cannot be guaranteed, so alternative testing options are recommended. Passengers will be responsible for any costs associated with trip interruption if tests are unavailable.

An individual is considered fully vaccinated 14 days after the final dose of a Health Canada COVID-19 vaccination regimen, which can include a combination of currently approved COVID-19 vaccinations:  

  • Pfizer-BioNTech (Comirnaty) – at least two 2 doses
  • Moderna (Spikevax) – at least two 2 doses 
  • AstraZeneca (Vaxzevria/COVISHIELD) – at least two 2 doses
  • Jansen/Johnson & Johnson – at least 1 dose
  • Bharat Biotech (Covaxin) – at least two 2 doses
  • Sinopharm (Beijing) – at least two 2 doses
  • Sinovac (CoronaVac) – at least two 2 doses

 

How to calculate when you can travel after your final dose

The date of your vaccination is essentially day 0. To calculate the earliest date you can fly, 14 full days must pass from the date of your vaccination prior to your travel date. For example, if your last dose was administered on 1 July, then 16 July would be the earliest date you can travel (with July 2–15 being the 14 full days that must have passed).

All passengers 12 years of age (plus four months) will be required to prove their status to Air North at check-in and/or at boarding. This information may also be requested by Canadian Air Transport Security Authority (CATSA) agents.

 

Your vaccination evidence must indicate “COVID-19 Proof of Vaccination” at the top of the document and include:

  • the official logos for
    • your province or territory
    • the Government of Canada (the word “Canada” with the Canadian flag above the last “a”)
  • your full name and date of birth
  • your COVID-19 vaccination history, including
    • the number of dose(s)
    • the vaccine type(s), product name(s) and lot number(s)
    • the date(s) you got your vaccination(s)
    • a SMART Health Card QR code

For detailed information from the Government of Canada about proof of vaccination, visit About the Canadian COVID-19 proof of vaccination.

 

What if my proof of vaccination was not issued in Canada?

Your proof of vaccination must include the following information:

  • full name of the person who received the vaccine;
  • the name of the government or organization who issued the proof or administered the vaccine;
  • the brand name or manufacturer of the vaccine or of the mix of accepted vaccines
  • the date you received your second dose of an accepted vaccine, or your first dose of Janssen/Johnson & Johnson

As long as your proof of vaccination meets these requirements, it will be accepted. You may refer to the If you don't have Canadian proof section of the COVID-19 Boarding flights and trains in Canada page from the Government of Canada for more information.

 

What happens if I don’t have proof of vaccination or a negative test and am departing from one of the cities from which it’s required?

Failure to provide proof of status will be reported to Transport Canada, may result in a fine of up to $5,000, and will result in a minimum 72-hour delay before the passenger is able to resume their journey. Passengers are responsible for any costs associated with such delays.

 

Can I refuse to declare my status?

You will be prohibited from boarding a flight for 72-hours following the refusal and Air North will be required to inform Transport Canada. Once the 72-hour period is concluded, you will still be required to declare your status before being permitted to board a flight.
 

Some original proof of vaccination documents, such as the ones originally provided by British Columbia, do not contain all of the information required as proof of vaccination under the Transport Canada guidelines.

 

Please review the requirements in the previous section and make sure your proof includes all of the required details. You can also refer to the How to get your Canadian COVID-19 proof of vaccination page to verify and, if you’re missing some of the information, how to obtain up-to-date documentation from your province or territory.

Transport Canada has defined special accommodations for those who are either unvaccinated or have only partial vaccination, all of which are explained in this section. In all of these instances, a valid COVID-19 molecular or antigen test from an accredited laboratory or facility will be required for travel.

 

Travel to or from remote airports

Passengers departing Dawson City, Old Crow, Inuvik, Mayo or Minto for Whitehorse are not required to provide proof of vaccination in order travel unless they are connecting beyond Whitehorse. If they are, and do not have proof of vaccination, they may have access to a self-administered rapid molecular test provided free of charge by Transport Canada and can travel so long as they receive a negative result. These tests require 30 minutes to return a result and availability cannot be guaranteed, so alternative testing options are recommended. Passengers will be responsible for any costs associated with trip interruption if tests are unavailable.

 

Passengers departing Whitehorse for Dawson City, Old Crow, Inuvik, Mayo or Minto are required to have proof of vaccination in order to travel. For those who do not have such proof, may have access to a self-administered rapid molecular test provided free of charge by Transport Canada and can travel so long as they receive a negative result. As noted above, these tests require 30 minutes for a result and availability cannot be guaranteed. Alternative testing options are recommended.

 

For those who cannot be vaccinated for medical reasons

Passengers who cannot be vaccinated for medical reasons can complete a form to request exemption from the vaccination requirements to travel. The form must be signed by a medical doctor or nurse practitioner licensed to practice in a Canadian province or territory.

 

Considered a (provincial/territorial) licensed medical doctor or a nurse practitioner:

  • Family doctor 
  • Nurse practitioner 
  • Allergist 
  • Immunologist 
  • Cardiologist 
  • Rheumatologist
  • Oncologist

Not considered a licensed medical doctor or a nurse practitioner: 

  • Paramedical or alternative health providers (e.g., chiropractor, podiatrist, optometrist, naturopath) 
  • Registered nurse (RN), registered practical nurse (RPN), licensed practical nurse (LPN)
  • Physician’s assistant (PA)
  • Dentist or dental hygienist 
  • Psychologist 

The form must be completed 21 days in advance of travel and authorization is not guaranteed. Note that authorization is valid only for one round-trip flight with Air North. Passengers connecting to another airline for travel within Canada will need to request exemption from the other carrier as well.

 

How to submit a request:

 

For those who are not vaccinated but need to travel for essential medical services and treatment

Passengers who are not vaccinated but need to travel for essential medical services and treatment can complete a form to request exemption from the vaccination requirements to travel. The form must be signed by a medical doctor or nurse practitioner licensed to practice in a Canadian province or territory.

 

Considered a (provincial/territorial) licensed medical doctor or a nurse practitioner:

  • Family doctor 
  • Nurse practitioner 
  • Allergist 
  • Immunologist 
  • Cardiologist 
  • Rheumatologist
  • Oncologist

Not considered a licensed medical doctor or a nurse practitioner: 

  • Paramedical or alternative health providers (e.g., chiropractor, podiatrist, optometrist, naturopath) 
  • Registered nurse (RN), registered practical nurse (RPN), licensed practical nurse (LPN)
  • Physician’s assistant (PA)
  • Dentist or dental hygienist 
  • Psychologist 

The form should be completed 14 days in advance of the date of travel. Should expedited approval be necessary we will make every effort to accommodate such requests. Note that authorization is valid only for one round-trip flight with Air North. Passengers connecting to another airline for travel within Canada will need to request exemption from the other carrier as well.

 

How to submit a request:

 

Sincere religious belief

Passengers who are not vaccinated as their sincere religious belief makes it impossible may request exemption from the vaccination requirements.

 

Note, leaders and members of a number of religions and religious denominations (e.g., Islam, Roman Catholicism, Christian, Judaism, Greek Orthodox, Mennonites, Jehovah’s Witnesses, Christian Science) have released public statements indicating their support for the COVID-19 vaccine specifically in the interest of public health. In addition, a number of provincial human right commissions, including the Ontario Human Right Commission, have taken the position that objection to vaccination for personal reasons is not a protected ground under their respective Code and does not need to be accommodated. 

 

The form must be completed 21 days in advance of the date of travel and authorization is not guaranteed. Note that authorization is valid only for one round-trip flight with Air North. Passengers connecting to another airline for travel within Canada will need to request exemption from the other carrier as well.

 

How to submit a request:
 
Foreign nationals

If a foreign national travelling in Canada requires an exemption for medical inability to be vaccinated, the process is the same as for Canadian citizens and permanent residents detailed above. A medical note or letter issued by a medical doctor/nurse practitioner in a country other than Canada shall not be accepted by the operator for domestic or outbound travel.

 

What testing is accepted when presented with an approved exemption?
  • A negative result for a COVID-19 molecular test that was performed on a specimen collected no more than 72 hours before the flight’s initial scheduled departure time; or
  • A negative result for a COVID-19 antigen test that was performed on a specimen collected no more than one day before the flight’s initial scheduled departure time; or
  • A positive result for a COVID-19 molecular test that was performed on a specimen collected at least 10 days and no more than 180 days before the flight’s initial scheduled departure time.

A COVID-19 molecular test is defined within Transport Canada’s Interim Order as a COVID-19 screening or diagnostic test carried out by an accredited laboratory. The most common are:

  • PCR - Polymerase chain reaction
  • Nucleic acid test (NAT) or Nucleic acid amplification test (NAATs)
  • Reverse transcription loop-mediated isothermal amplification (RT-LAMP)

Additional details from Transport Canada may be found here.

 

Self-administered tests are not accepted for use with an exemption apart from those provided by Transport Canada for passengers travelling to or from remote communities.

Until 31 October 2022, changes or cancellations are not subject to a change or cancellation fee. A fare difference will apply to GoYukon fare or Connector bookings if the new booking/change is at a higher fare than the one originally purchased.

 

 

COVID-19 Advisories and Policies

Changes and Cancellations prior to 31 October 2022

Air North will waive change and cancellation fees. This goodwill policy is subject to the following conditions:

  • Applicable to all routes
  • Modifications to itineraries must be made at least 24 hours prior to scheduled departure
  • New bookings are subject to availability
  • No refund will be given if the new fare is lower than the original fare purchased
Changes
  • Fare difference applies if the new booking is at a higher fare than the original fare purchased
Cancellations
  • All cancellations will be processed as customer credit for future travel
  • Credit will be valid for use for up to two years from the original date of booking

 

How to change or cancel your booking

If you booked directly with Air North through website or via our reservations team, you may use the online Manage My Booking tool to cancel a booking. Bookings made via our website or our call centre may only changed by calling our reservations team at 1.800.661.0407 (toll-free in North America) or (867) 668.2228.

 

Bookings made through a travel agent or online travel agency

If you booked via a website such as KAYAK or Expedia, or via a travel agent, please contact the agency directly to manage your booking.

All passengers are required to wear a removable, non-medical mask or face covering that covers their mouth and nose while inside any airport buildings and aircraft. ​​​​​Children older than two but less than six years of age who cannot tolerate wearing a face covering are exempt, provided the adult responsible ensures a face covering is readily available to the child prior to boarding the flight.

Non-medical masks or face coverings are not required or may be removed in the following instances:

  • A passenger with breathing difficulties unrelated to COVID-19; 
  • A passenger who is unconscious; 
  • A person who is unable to remove their face mask without assistance; 
  • During the flight, when the safety of the person could be endangered by wearing a face covering; or when the person is eating, drinking or taking oral medications; or when a crew member authorizes the removal of a  face mask in case of special needs or unforeseen circumstances. 

    Click here for more information from Transport Canada on the use of non-medical masks and face coverings.

     

    Mask Exemptions

    For passengers who are medically unable to wear a mask, an exemption application may be submitted prior to travel in order to waive the requirement for the wearing of a mask during the flight.

     

    Note that should the application be approved, a valid COVID-19 molecular or antigen test from an accredited laboratory or facility will be required for travel. Self-administered tests are not accepted for use with an exemption.

     

    The form must be completed 21 days in advance of the date of travel and authorization is not guaranteed. Note that authorization is valid only for one round-trip flight with Air North. Passengers connecting to another airline for travel within Canada will need to request exemption from the other carrier as well.

     
    How to submit a request:

    When you check-in (both online and at the counter) you’ll be asked some health questions, based on mandatory requirements from Transport Canada, to make sure that you’re not exhibiting any COVID-19 symptoms and are ready to fly.

    The questions will include:

    • Do you have a fever and a cough?
    • Do you have a fever and breathing difficulty?
    • Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
    • Are you the subject of a provincial/territorial or local public health order?

    You must answer all questions truthfully and could be fined up to $5,000 under the Aeronautics Act if you fail to do so. If you choose not to answer these questions you will be denied boarding.

    Please remember: if you are feeling ill, please do not travel and potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify the flight crew immediately.

    Last updated 17 November 2021

     

    The Vuntut Gwitchin Government has restricted all non-essential travel to Old Crow. Only authorized citizens are permitted to enter the community, and all must self-isolate for 14 days upon their arrival. In addition, a Declaration for Entry into Old Crow form must be completed prior to entering the community.

     

    Complete details may be found here.

     

     

    Resources

    We strongly encourage you to check any requirements presently mandated in the province or territory you’ll be travelling to before you book and before you travel as each jurisdiction’s policies and regulations change frequently.

    To assist you with this, we’ve gathered useful links here for your reference.

    Northwest Territories

     

    Measures to Keep You Safe

    We’re dedicated to making sure that your travel experience is as safe and comfortable as possible.

    Air North, Yukon's Airline passenger service agents are ready to welcome you

     

    Check-In

    • Markers have been placed on the floor at the airport terminal to indicate the required spacing for physical distancing (two metres or six feet apart)
    • Our passenger service agents wear gloves and washable, made-in-Yukon protective masks
    • Plexiglass barriers have been installed at check-in counters in Whitehorse, Vancouver, Old Crow and Inuvik to limit contact between passengers and agents
    • Passengers are asked to hold up their ID for verification rather than passing to the agent
    • Pens for passenger use are sanitized and re-sanitized after each use
    • Passengers are required to wear protective face coverings as per Transport Canada requirements
    • Medical questionnaires are conducted for every passenger to ensure they are fit to travel
    • Passengers are asked to place their luggage on the scale, attach the bag tag, and bring all luggage to the oversize baggage scanner to reduce contact
    • For the safety of everyone, all frequently touched areas such as check-in counters are cleaned and sanitized after each flight
    Air North plan on the tarmac with a bright orange sunset in the background

     

    Boarding

    • Our passenger service agents and passengers are asked to maintain physical distancing during the boarding process
    • Passenger service agents verify that all passengers are wearing required face coverings
    • Passengers are asked to hold up ID and boarding card to scan
    • For the safety of everyone, all check-in kiosks are cleaned and sanitized for each flight
    Air North flight attendants onboard an aircraft

     

    Onboard

    • Our Boeing 737 jets are equipped with HEPA air filters, capable of capturing over 99% of microbes and bacteria in the air
    • High touch surfaces including seats, seatbelts, armrests, passenger service units, cabin windows, tray tables, overhead bins, galleys and lavatories are cleaned regularly with a hospital-grade disinfectant product
    • Flight attendants are encouraged to practice physical distancing guidelines
    • For the safety of all passengers and crew everyone is required to wear protective face coverings unless eating or drinking
    • We have removed pillows, blankets, and reading materials onboard to minimize contact surfaces
    • Passengers are asked to avoid lining up in the lavatory and galley areas of the aircraft while inflight
    • Cleaning and sanitizing of passenger aircraft is being completed as per Boeing and ATR guidance material, in conjunction with the Public Health Agency of Canada and the Travelling Public Program
    Air North pilots in the cockpit of a Boeing 737

     

    Contact Us

    Our team is here to assist you with any questions you may have about our flights or cargo services. Please contact us by phone at 1.800.661.0407 (toll-free in North America) or (867) 668.2228, or by email at reservations@flyairnorth.com or cargo@flyairnorth.com.

    Thank you for your continued support. We look forward to seeing you onboard again soon.