Care First and COVID-19 Information Hub

This page offers you quick access to any information you might need about provincial or territorial travel guidelines, as well as the steps Air North is taking to keep you safe on board our flights.

As of 30 October 2021, all passengers who are 12 years of age and older will be required to show proof of vaccination in order to fly in Canada.

 

How it will work

We’re following Transport Canada guidance and directives around proof of vaccination and are developing our policies accordingly. The basis will be the proof of vaccination provided by each province and territory to its residents. Once a standardized pan-Canadian format has been developed then that will become the required proof of vaccination.

 

Will there be exemptions?

We anticipate that there will be exemptions for those who are unable to receive COVID vaccination for medical reasons, as well as for specific instances of emergency travel. We will update this information as it is available.

 

In addition, accommodation will be made for remote communities to allow for access to essential services (including medical, health, or social well-being). The Government of Canada is engaging with Indigenous organizations and provinces and territories to confirm policies around this.

 

Where can I find more information about this?

You can find the press release from the Government of Canada here.

 

Can I rebook or cancel my flights?

Until 30 April 2022, changes or cancellations may be done free of charge.

Bookings Prior to 30 April 2022

Air North will waive all change and cancellation fees. This goodwill policy is subject to the following conditions:

  • Applicable to all routes
  • Modifications to itineraries must be made at least 24 hours prior to scheduled departure
  • New bookings are subject to availability
  • Fare difference applies if the new booking is at a higher fare than the original fare purchased
  • No refund will be given if the new fare is lower than the original fare purchased

 

Cancellations

  • All cancellations will be processed as customer credit for future travel
  • Credit will be valid for use for up to two years from the original date of booking

If you booked directly with Air North through website or via our reservations team, you may use the online Manage My Booking tool to cancel a booking. Changes to bookings made on our website or through or call centre can only be made by phone at 1.800.661.0407 (toll-free in North America) or (867) 668.2228.

 

Bookings made through a travel agent or online travel agency

If you booked via a website such as KAYAK or Expedia, or via a travel agent, please contact the agency directly to manage your booking.

All passengers, including those who are fully vaccinated, are required to wear a removable, non-medical mask or face covering that covers their mouth and nose while inside any airport buildings and aircraft. ​​​​​Children older than 2 but less than 6 years of age who cannot tolerate wearing a face covering are exempt, provided the adult responsible ensures a face covering is readily available to the child prior to boarding the flight.

Non-medical masks or face coverings are not required or may be removed in the following instances:

  • A passenger with breathing difficulties unrelated to COVID-19; 
  • A passenger who is unconscious; 
  • A person who is unable to remove their face mask without assistance; 
  • During the flight, when the safety of the person could be endangered by wearing a face covering; or when the person is eating, drinking or taking oral medications; or when a crew member authorizes the removal of a  face mask in case of special needs or unforeseen circumstances. 

    Click here for more information from Transport Canada on the use of non-medical masks and face coverings.

    The Minister of Transport has issued the Interim Order to Prevent Certain Persons from Boarding Flights in Canada due to COVID-19 to assist with management of ill travellers at Canadian airports during the current COVID-19 disease outbreak. Air North is obligated to comply with this order.

     

    1. Detection of ill travellers – Air operators, including Air North are required to observe and do a health check of all air travellers before they board the aircraft. The health check has been approved by the Public Health Agency of Canada and is based on guidance material published by the World Health Organization. The health check will be administered by an employee at the check-in counter asking the traveller several questions. Employees will also look for signs that a person is unwell at the check-in counter and/or boarding gate. You will be asked:

    • Do you have a fever and a cough?
    • Do you have a fever and breathing difficulty?
    • Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
    • Are you the subject of a provincial/territorial or local public health order?

    Passengers must answer all questions truthfully. If a passenger chooses to not answer the questions that we are required to ask, they will be denied boarding. A passenger who provides a medical certificate certifying that any symptoms referred to in this section that they are exhibiting are not related to COVID-19 is exempted from these health questions.

     

    2. Denial of boarding – In the event that the air operator observes that the air traveller has COVID-19 symptoms or that their response to any of the questions on the health check indicates a need to deny boarding, or they refuse to answer the questions, we are required to refuse to board the person for travel for a period of 14 days or until a medical certificate is presented that confirms that the symptoms that the person is exhibiting are not related to the COVID-19 virus.

     

    3. Provide explanation for future travel – Air North will explain to air travellers who are denied boarding, based on the health check or observation, that they will need to wait 14 days before they are able to fly or that they will need to provide a medical certificate indicating that the symptoms that they are exhibiting are not related to the COVID-19 virus.

     

    When arriving at your destination, you may be subject to further measures taken by the provincial or territorial government to prevent the spread of COVID-19.

     

    As a reminder, no person should board a flight when they are feeling ill and could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify the flight crew immediately.

    Passengers must present a medical form from a physician authorizing them to travel under the following circumstances: 

    • If a passenger exemplifies COVID-19 like symptoms due to pre-existing health issues that are not related to COVID-19 
    • If a passenger is unable to wear a face covering due to pre-existing health issues 

    This form must be signed and presented to a member of our staff during the check in process and at the time of boarding. Passengers who refuse to wear a mask or are exemplifying COVID-19 like symptoms without a medical form from their physician will be denied boarding.

    Last updated 30 July 2021

     

    The Vuntut Gwitchin Government has restricted all non-essential travel to Old Crow. Only authorized citizens are permitted to enter the community, and all must self-isolate for 14 days upon their arrival.

     

    Complete details may be found here.

    Resources

    We strongly encourage you to check any requirements presently mandated in the province or territory you’ll be travelling to before you book and before you travel as each jurisdiction’s policies and regulations change frequently.

    To assist you with this, we’ve gathered useful links here for your reference.

    Preventative Measures to Keep You Safe

    Air North, Yukon’s Airline is dedicated to making sure that your travel experience is as safe and comfortable as possible.

    Air North, Yukon's Airline passenger service agents are ready to welcome you

     

    Check-In

    • Markers have been placed on the floor at the airport terminal to indicate the required spacing for physical distancing (two metres or six feet apart)
    • Our passenger service agents wear gloves and washable, made-in-Yukon protective masks
    • Plexiglass barriers have been installed at check-in counters in Whitehorse, Vancouver, Old Crow and Inuvik to limit contact between passengers and agents
    • Passengers are asked to hold up their ID for verification rather than passing to the agent
    • Pens for passenger use are sanitized and re-sanitized after each use
    • Passengers are required to wear protective face coverings as per Transport Canada and maintain physical distancing (two metres or six feet distance)
    • Medical questionnaires are conducted for every passenger to ensure they are fit to travel
    • Passengers are asked to place their luggage on the scale, attach the bag tag, and bring all luggage to the oversize baggage scanner to reduce contact
    • For the safety of everyone, all frequently touched areas such as check-in counters are cleaned and sanitized after each flight
    Air North plan on the tarmac with a bright orange sunset in the background

     

    Boarding

    • Our passenger service agents and passengers are asked to maintain physical distancing during the boarding process
    • Passenger service agents verify that all passengers are wearing required face coverings
    • Passengers are asked to hold up ID and boarding card to scan
    • For the safety of everyone, all check-in kiosks are cleaned and sanitized for each flight
    Air North flight attendants onboard an aircraft

     

    Onboard

    • Our Boeing 737 jets are equipped with HEPA air filters, capable of capturing over 99% of microbes and bacteria in the air
    • High touch surfaces including seats, seatbelts, armrests, passenger service units, cabin windows, tray tables, overhead bins, galleys and lavatories are cleaned regularly with a hospital-grade disinfectant product
    • Flight attendants are encouraged to practice physical distancing guidelines
    • For the safety of all passengers and crew everyone is required to wear protective face coverings unless eating or drinking
    • We have removed pillows, blankets, and reading materials onboard to minimize contact surfaces
    • Passengers are asked to avoid lining up in the lavatory and galley areas of the aircraft while inflight
    • Cleaning and sanitizing of passenger aircraft is being completed as per Boeing and ATR guidance material, in conjunction with the Public Health Agency of Canada and the Travelling Public Program
    Air North pilots in the cockpit of a Boeing 737

     

    Contact Us

    Our team is here to assist you with any questions you may have about our flights or cargo services. Please contact us by phone at 1.800.661.0407 (toll-free in North America) or (867) 668.2228, or by email at reservations@flyairnorth.com or cargo@flyairnorth.com.

    Thank you for your continued support. We look forward to seeing you onboard again soon.