Care First Information Hub
This page offers you quick access to any information you might need about federal, provincial or territorial travel guidelines.
As of 20 June, 2022, passengers are no longer required to show proof of vaccination in order to fly in Canada. In addition, as of 1 October, 2022, the Government of Canada lifted the requirement that passengers must wear masks on scheduled flights in Canada, and a health-related questionnaire will no longer be asked at the time of check-in.
Last updated 30 September 2022
Advisories and Policies
Prior to 1 October, 2022, all passengers were required under Transport Canada regulations to wear a non-medical mask or face covering. This requirement has been lifted, and passengers are no longer required to wear a mask inflight if they do not wish to do so—although the government does strongly recommend wearing a well-fitted, high quality mask during your travels.
Air North, Yukon’s Airline would like to encourage those who feel more comfortable wearing a mask, or those who have medical reason to do so, to continue wearing masks on-board our flights and in airports.
For those who wish to wear a mask, here is some useful advice from the Public Health Agency of Canada:
Based on guidance from the Government of Canada, if you have received a COVID-positive test result or have COVID-like symptoms, you should not travel.
What are the symptoms of COVID-19?
- Fever
- Chills
- Cough
- Shortness of breath
- Runny nose
- Sore throat
- Headache
- Loss of sense of taste or smell
- Fatigue
- Loss of appetite
- Nausea and vomiting
- Diarrhea
- Muscle aches
Change and Cancellation Fees in effect
As of 1 November, 2022, change and cancellation fees came back into effect for all fare classes for any changes or cancellations made on or after that date. Please refer to our Fare Classes for further information on the change and cancellation fees.
If you have an existing booking, you can check your itinerary to see which fare class you’ve purchased to determine what fees will apply for a change or cancellation.
If you have yet to book, and you believe you may need to change your date of travel or cancel after booking, we recommend purchasing an Optimum fare as it has the lowest change and cancellation fees.
Note that any modifications to existing itineraries must be made at least 24-hours prior to the scheduled departure.
Changes
- Fare difference applies if the new booking is at a higher fare than the original fare purchased
- If the new fare is lower than the original fare, even after the change fee is applied, the difference will not be refunded
Cancellations
- Cancellations on bookings made via Air North’s website or call centre will be processed as customer credit for future travel
- Cancellations on GDS bookings (via travel agents or online agencies) are not eligible for credit
- Credit will be valid for use for up to one year from the original date of booking
How to change or cancel your booking
If you booked directly with Air North through website or via our reservations team, you may use the online Manage My Booking tool to cancel a booking. Bookings made via our website or our call centre may only changed by calling our reservations team at 1.800.661.0407 (toll-free in North America) or (867) 668.2228.
Bookings made through a travel agent or online travel agency
If you booked via a website such as KAYAK or Expedia, or via a travel agent, please contact the agency directly to manage your booking.
Resources
Before you book or prepare to travel, we encourage you to check the latest policies and regulations in the jurisdiction you’ll be travelling to. Here are some useful resources from the places we fly.
Measures to Keep You Safe
We’re dedicated to making sure that your travel experience is as safe and comfortable as possible.
Check-In
- Markers have been placed on the floor at the airport terminal to indicate the required spacing for physical distancing (two metres or six feet apart)
- Plexiglass barriers are in place at most airports to limit contact between passengers and agents
- Passengers are asked to hold up their ID for verification rather than passing to the agent
- Passengers are encouraged to wear protective face coverings
- Passengers are asked to place their luggage on the scale, attach the bag tag, and bring all luggage to the oversize baggage scanner to reduce contact
- For the safety of everyone, all frequently touched areas such as check-in counters are cleaned and sanitized after each flight
Boarding
- Passengers are encouraged to maintain physical distancing during the boarding process
- Passengers are asked to hold up ID and boarding card to scan
- For the safety of everyone, all check-in kiosks are cleaned and sanitized for each flight
Onboard
- Our Boeing 737 jets are equipped with HEPA air filters, capable of capturing over 99% of microbes and bacteria in the air
- High touch surfaces including seats, seatbelts, armrests, passenger service units, cabin windows, tray tables, overhead bins, galleys and lavatories are cleaned regularly
- Passengers are encouraged to wear protective face coverings unless eating or drinking
- Pillows and blankets have been removed to minimize contact surfaces
- Passengers are asked to avoid lining up in the lavatory and galley areas of the aircraft while inflight
Contact Us
Our team is here to assist you with any questions you may have about our flights or cargo services. Please contact us by phone at 1.800.661.0407 (toll-free in North America) or (867) 668.2228, or by email at reservations@flyairnorth.com or cargo@flyairnorth.com.
Thank you for your continued support. We look forward to seeing you onboard again soon.